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Shipping: Orders over $100 in total value ship free. Most orders will be shipped by UPS or FedEx. Large or heavier orders will shipped through a freight company. Items in stock will be received by you in approximately 5 – 10 days. We only ship within the Continental United States and cannot ship to Post Office boxes. You will receive an e-mail with tracking information when your order ships.
Returns: We will accept returns for a cash refund within 30 days of the date of shipment. Customer will be responsible for all shipping charges and a 20% restocking fee. For returns after 30 days, at our discretion, we will offer and exchange or store credit only. All returned products must be in new, unaltered and unused condition.
Replacements: If an item received is the wrong item, damaged or defective you will receive a replacement with no freight or restocking cost to you if you report the problem within 14 days of the delivery date. Report by calling 1-800-398-4010 or sending an e-mail to Michael@fastfireplaces.com. For this reason it is important to inspect your delivery soon after it arrives even if it will not be installed or used immediately. Please call before shipping back any return.
For complete details on all policies related to Shipping, Returns and refund accounting please refer to the Policies and Procedures page on this site.