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Orders over $100 in total value ship free.
The only very rare exception is for shipments to a delivery address which is in a remote or hard-to-reach area or for any other reason the shipping company applies surcharges or additional fees. If this is the case with your order, a Customer Service representative will contact you promptly to notify you of the added shipping charges.
SHIPPING LOCATION RESTRICTIONS
As most of our inventory is oversized we cannot ship to post office boxes. We only ship to the continental United States at this time. For shipments to APO/FPO addresses call a Customer Service representative to determine if shipping is an option and what additional cost, if any, there might be for your specific item and location.
SHIPPING AND DELIVERY
You will be notified by e-mail to confirm your order at the time of purchase. In stock items should take approximately 5 - 14 days to reach the customer. Large and/or heavy items may take a few more days. Any custom orders will take approximately 2 – 4 weeks
UPS and Fed Ex are used for most small deliveries, and larger items go freight. We reserve the right to choose which freightway carries your shipment. We do not, however, control the shipping companies. Once the shipment is in the hands of the delivery company, we cannot change shipping addresses, we cannot make a delivery happen on a certain date, and we can only approximate delivery time. You may use the tracking information provided to you via email to contact the shipping company if you need to make special arrangements for delivery.
All shipments, unless specifically denoted, are curbside shipments. Lift gate services or in home delivery is neither implied nor offered without additional charge, and is not necessarily available even if the customer is willing to pay more for the services.
We are not responsible for shipping cost on merchandise not delivered due to the shipping company's inability to deliver to a particular location. These locations may include but are not limited to narrow or winding roads, or gravel or dirt roads, and vacant establishments.
If an item is shipped and returned because it is not deliverable due to an incorrect address, the customer will be responsible for shipping both ways. Additionally, the shipper may assess an incorrect address fee. If assessed, these fees will be the responsibility of the customer. Please make sure your shipping address is correct.
Orders for larger items that must ship freight require the shipping company to contact the customer prior to delivery. If the product is returned because the freight company could not reach the customer this will be considered a return, and the order will be subject to our standard “RETURNS” policies discussed below.
Any of the above additional shipping cost will be charged to the credit card associated with the order or deducted from any return credits due.
Over 99% of delivery have no external or internal damage, and are received and signed for without a problem. To avoid the rare exceptions and for your protection you need to inspect your shipment following these guidelines. These guidelines must be followed even if the item delivered will not be used immediately because it will be installed at a later date or for some other reason. Not following these guidelines can result in forfeiture of claims against the delivery company for items damaged during shipping and we cannot be held responsible for the damages later.
Please inspect the entire order before you have you pay someone to install your order. FastFireplaces.com is not responsible for any costs or expenses when it comes to installation. This makes inspecting your shipment when it arrives very important. We are not responsible and will not refund any costs that you incurred during installation or reinstallation if a piece or part of your order was damaged.
If your shipment arrives through a typical delivery service such as UPS or FedEx, you have 14 days from the delivery date to call us at 1-800-398-4010 to report damages. For this reason it is important for you to inspect your purchase very soon after it arrives even if it will not be installed or used immediately
(If you authorize the freight company to leave freight without a signature, we cannot be held liable for any damages or missing pieces. Giving this authorization or leaving a note telling them to leave the package without signature is the same as signing for your product in good condition.)
See “EXCHANGES” below for exchange of defective merchandise or wrong items that were not damaged in shipping.
If you wish to cancel your order, please contact us as soon as possible at 1-800 398-4010 or email us at Michael@fastfireplaces.com.
Orders will be canceled if item has not been shipped.
If the item has shipped, the return will be subject to the standard RETURNS policies discussed below which would include freight charges to ship the order out and back, plus a 20% restocking fee. Since we do ship most of our orders within 24 hours of the time the order was placed, we suggest you look at the sales receipt email to confirm the order is correct.
We accept returns for a cash refund within 30 days of the date of shipment. (At our sole discretion after the 30 days we will offer an exchange or store credit only.)
Please do not just send the item back. Call us at 1-800-398-4010 to notify us of the return and to discuss the logistics involved.
An Item qualifies for a return if:
Refunds are contingent upon inspection of item(s) once it is received.
All refunds are subject to a standard 20% restocking fee. If the customer was charged for shipping, they will not be refunded the shipping charges and the restocking fee will be based on the cost of the items purchased. The customer will also be responsible for shipping charges to return the item. If an item was shipped to a customer with free shipping and is then returned for a refund, the customer will be responsible for the original shipping charges that were paid to ship the product to the customer, in addition to the charges to ship the item back to us.
Please package your shipment well to insure your shipment arrives in good condition. If your return arrives damaged you will not be refunded for the return and you will have to file a claim with the shipping company to be reimbursed for the product. We are not responsible for damages during shipping on returns.
See “EXCHANGES” below concerning returns for an exchange of defective merchandise or wrong items shipped.
If the merchandise is determined to be defective or the wrong item was sent it can be returned for a replacement and there will be no charge for freight. For this policy to apply the customer must notify us within 14 days after receiving the item. For this reason your items should be inspected very soon after being received.
Other items that are not defective or the wrong item but are simply being returned in exchange for another item, will be handled in two separate transactions. The item being returned will be handled under the “RETURNS” policy discussed above. The new item being shipped will be handled as a new a new purchase.
If you refuse a delivery for an item which is not damaged or defective the transaction will be handled under the “RETURNS” policies discussed above which would include freight charges to ship the order out and back. If Free Shipping was applied to the order, all of our shipping costs will be deducted from the refunded amount.
For all orders that involve CANCELLATIONS, RETUNRS, EXCHANGES and REFUSALS – and – is an order that was originally placed with a credit card, a 3% charge will be applied against any refund due. The 3% is the amount of the fee that Banks and Credit Card Companies charged to us for processing your credit card transaction. The fee is charged immediately after an order is placed and the fee is non-refundable.
Any of the above mentioned shipping cost or other additional cost will be charged to the credit card associated with the order or deducted from any return credits due.
It is the consumer's responsibility to research and know if products sold on our website can be used in your local area. We are not responsible for items that are purchased that cannot be used due to local codes or restrictions. These items can be returned but would be subject to the standard “RETURNS” policies discussed above.
Online orders shipped via a third party to a customer outside of the state of Illinois are tax-free. For orders shipped to any address within the State of Illinois we are required to collect Illinois sales tax at the then current rate.
We make every effort to ensure that the information on our website is accurate, complete and correct. Despite our best efforts, there may be instances when information about a product contains inaccurate or incomplete data, including data about the product price or availability. We make no warranty or guarantee that the information of the website is error-free, complete or current. We reserve the right to change or modify prices at any time or cancel any order at our discretion. If your payment was processed before the order was canceled we will issue a full refund.
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This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, www.FASTFIREPLACES.COM disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. www.FASTFIREPLACES.COM does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. www.FASTFIREPLACES.COM does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Limitation of Liability
www.FASTFIREPLACES.COM shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if www.FASTFIREPLACES.COM has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by www.FASTFIREPLACES.COM without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
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Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a www.FASTFIREPLACES.COM or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
www.FASTFIREPLACES.COM does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, www.FASTFIREPLACES.COM is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, www.FASTFIREPLACES.COM reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to www.FASTFIREPLACES.COM in its sole discretion.
You agree to indemnify, defend, and hold harmless www.FASTFIREPLACES.COM, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
In an attempt to provide increased value to our visitors, www.FASTFIREPLACES.COM may link to sites operated by third parties. However, even if the third party is affiliated with www.FASTFIREPLACES.COM, www.FASTFIREPLACES.COM has no control over these linked sites, all of which have separate privacy and data collection practices, independent of www.FASTFIREPLACES.COM. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, www.FASTFIREPLACES.COM seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).
What information do we collect?
* We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.
* When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
* We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
* Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.
How do we use your information?
We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
* To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
* To allow us to better service you in responding to your customer service requests.
* To quickly process your transactions.
* To administer a contest, promotion, survey or other site feature.
* If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.
How do we protect visitor information?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
Do we use "cookies"?
We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.